Refund policy
TIARAH Designs – Shipping, Returns & Exchanges
At TIARAH Designs, we want you to shop with confidence. Please read our policy below before making a purchase.
Shipping
- Orders are dispatched within 1–2 business days.
- Australia-wide shipping: Express Post delivery typically takes 2–3 business days.
- Delivery times may vary depending on location and carrier delays.
Returns & Exchanges
We offer store credit or exchange only. We do not offer refunds for change of mind.
To be eligible for a return or exchange:
- Items must be returned within 7 days of receiving your order.
- Items must be unworn, unwashed, unused, and in original condition with all tags attached.
- Sarees must be returned with their original folds intact.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or clearance items
- Saree blouses (for hygiene reasons)
- Items not purchased directly from the TIARAH Designs website
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:
To process your claim, a continuous 360° unboxing video is required. Claims submitted without an unboxing video may not be accepted.
Once approved, we will provide a replacement (subject to availability) or store credit.
Return Shipping
- Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
- We recommend using a tracked shipping service, as we are not responsible for parcels lost in transit.
Contact Us
For any questions regarding your order, please contact:
Thank you for shopping with TIARAH Designs. We appreciate your support and look forward to serving you.